Return & Refund Policy.
What to do if something is wrong with your order, and how a refund reaches you.
This page is a draft. We are still finalising the wording, and the parts marked “to be confirmed” or “proposed” are not yet decided. Until it is final, please ask us directly if anything here matters to your order.
If something is wrong with your order
Tell us as soon as you can, and have your order number ready (it looks like MOS-1234 and is on your confirmation page).
- WhatsApp: +8801950 779600
- Phone: +8801950 779600
- Email: mosdetailingbd@gmail.com
To make a complaint, use any of these and tell us what went wrong. A photo of the product and its packaging helps us resolve it quickly.
To be confirmedHow quickly we commit to responding to a complaint.
What can be returned
To be confirmedWhich products can be returned and in what condition (for example unopened and unused), and which cannot (for example opened chemicals).
How long you have
To be confirmedThe number of days after delivery or pickup within which a return or a complaint about a damaged or wrong item must be made.
How to return a product
To be confirmedThe steps after contacting us: whether the product is brought to the studio or collected, and who pays for return delivery.
How and when refunds are paid
If you paid online, the payment was processed by SSLCommerz, and a refund goes back through them to the card, mobile wallet or bank account you paid with. Your bank or wallet may take a few more days to show it.
Proposed, awaiting approvalOnce a refund is approved, it is processed within 7 to 10 working days.
To be confirmedHow refunds are made for orders not paid online.
Cancelling an order
To be confirmedWhether an order can be cancelled before it is sent, and how.
To be confirmedWhat happens if we cannot supply a paid order or it is delivered late: how soon we tell you and how soon the money is returned.
Detailing services
To be confirmedWhat happens if you are not satisfied with a service, and the terms for cancelling or rescheduling a booking.